Jeremy A.

Jeremy A. is an accomplished professional with extensive experience in customer service and operations management. Currently serving as the Manager of Owner Success at Evolve, Jeremy A. leads a remote team of 10-15, driving significant performance improvements, including a 75% increase in email output and a high Customer Satisfaction (CSAT) score. Prior roles include Client Success & Operations Manager at CustomerHD, where Jeremy A. managed teams of up to 80 in a BPO environment, and Technical Support Specialist II at Republic Wireless, implementing Knowledge-Centered Service methodologies. Earlier in the career, Jeremy A. provided technical support at Verizon and managed beverage operations at Temptations Everyday Gourmet, demonstrating a consistent commitment to customer satisfaction and operational excellence.