Courtney Hickernell, LMSW, currently serves as a Case Manager in Behavioral Health at Excellus BCBS, a position held since August 2022. Prior experience includes working as a Per Diem Social Worker at the University of Rochester Medical Center from October 2016 to May 2023, and in various roles at Monroe County from March 2012 to August 2022, including Senior Caseworker and Caseworker. Additionally, Courtney held a Social Worker position at St. Joseph's Villa in 2011 and served as a Sociotherapist at Hillside Family of Agencies from June 2008 to August 2010. Courtney earned a Master of Social Work (MSW) degree from Nazareth University and a Bachelor of Science (BS) degree in Psychology and Health Science from SUNY Brockport.
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