Shiv Kumar

Shiv Kumar is an experienced IT professional currently serving as the Service Desk Lead at Exigo Tech Australia since April 2022, focusing on infrastructure, networks, and cloud services. Previously, Shiv held various roles at Secure Agility, including Information Technology Service Desk Team Lead and System Engineer, and worked as a Server Engineer at Commvault. Early career experiences include roles at Ricoh Australia as a System Engineer, HP as a Technical Consultant specializing in storage products, and Dell as a Client Tech Support Senior Associate. Shiv holds a Bachelor's Degree in Computer Science from Punjab University, Chandigarh, India, obtained in 2005, and demonstrates extensive expertise in providing technical support, configuring servers and hardware, and resolving complex client issues in managed IT environments.