Cipsp Lilian Nneka Eze - Mba, Acca Certda

Lilian Nneka Eze has a diverse work experience spanning over the past decade. Lilian Nneka currently works at Exness as a Senior Payment Operations Specialist, where they are responsible for managing payment providers and addressing payment fraud-related issues. Lilian Nneka also plays a crucial role in improving internal payment operation processes and collaborating with stakeholders to automate these processes. Prior to this, Lilian worked as a Payment Operations & Anti-Fraud Specialist, focusing on processing payment transactions, performing financial transaction monitoring, and conducting Know Your Customer (KYC) verifications.

Before joining Exness, Lilian worked as an Anti-Financial Crime professional, where they conducted in-depth investigations, analyzed transactions, and reported suspicious activities. Lilian Nneka also processed a high volume of withdrawal transactions and served as the escalation point for team queries.

Lilian's previous roles include working as a Payment Specialist, where they processed and resolved financial transaction complaints, maintained communication with payment service providers, and took relevant action during downtime. Lilian Nneka also served as a Customer Support Supervisor, overseeing a team of customer support representatives and ensuring customer satisfaction.

Earlier in their career, Lilian worked as a Virtual Customer Support Specialist at Exness, where they provided excellent customer service through various communication channels.

Prior to joining Exness, they worked at Envo BPO Services Sdn Bhd as a Leads Generation & Telesales Representative, generating sales leads and utilizing professional selling methods to engage with customers.

Lilian also has experience working in the banking industry, having served as a Customer Service Officer at Union Bank of Nigeria Plc and as a Customer Service Executive/Sales at Sterling Bank Plc. In these roles, they assisted customers with banking inquiries, opened accounts, conducted KYC verifications, and cross-sold banking products.

Additionally, Lilian gained teaching experience during their time at the National Youth Service Corps, where they worked as a High School Commerce Teacher, designing curriculum, implementing effective learning strategies, and facilitating communication between students and teachers.

Overall, Lilian's work experience showcases their expertise in payment operations, anti-fraud measures, customer support, sales, and teaching.

Lilian Nneka Eze has a diverse and extensive education history. Lilian Nneka completed their Bachelor's degree in Economics/Sociology/Anthropology at the University of Nigeria, Nsukka from 2006 to 2012. Later, in 2015 to 2017, they pursued a Master of Business Administration (MBA) with a focus on International/Global Business at the University of Sunderland in London.

In addition to their degrees, Lilian Nneka Eze has obtained various certifications. In January 2020, they became a Certified International Payment Systems Professional (CIPSP) from MVL Consulting Private Limited. Subsequently, in November 2021, they obtained a Certificate in Data Analytics from ACCA. Lilian Nneka also completed several online courses and programs, including those offered by institutions such as Udemy, LinkedIn Learning, and Instructing.com. Topics covered in these courses include business analysis, project management, anti-money laundering, financial technology, and blockchain.

More recently, in 2022 and 2023, Lilian Nneka Eze obtained certifications in Agile Requirements Foundations, Risk, Payment and Fraud, Degreed Active Learner, and Business Analyst and Project Manager Collaboration, among others. These certifications demonstrate their commitment to continuous learning and professional development.

Overall, Lilian Nneka Eze's education history highlights their dedication to acquiring knowledge and expertise in various areas relevant to their field.