Thomas Hanna is a seasoned professional in customer relationship management, holding various senior leadership roles at Expedia Group, including Senior Director for Global CRM Transformation & Operations and Global CRM, Merchandising & Coupons. Prior experience includes directing global audience marketing and CRM efforts at Hotels.com, as well as serving as CRM Manager and Executive at Rank Interactive and DFDS Seaways. Thomas Hanna graduated with a 1st Class degree in Business Studies from Northumbria University, completing the program between 2003 and 2007.
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