Lourdes Gonzales

Ma. Lourdes Gonzales is an experienced professional in onboarding and customer management with a strong background in financial services and technical support. Currently serving as Onboarding Operations Manager at Expedock since September 2023, Ma. Lourdes previously held roles at Airbase, including Manager of Customer Onboarding and Partner Onboarding Manager, where responsibilities included managing the onboarding process and aligning customer needs with business solutions. Prior experience includes roles at RealPage, Inc. as Financial Account Manager III, where Ma. Lourdes performed accounting tasks and managed key accounts, and at Cognizant as a Process Specialist, focusing on product evaluation and customer service quality. Ma. Lourdes began a career in technical support at eTelecare Global Solutions and has educational credentials in Entrepreneurial Management and Accounting from the Polytechnic University of the Philippines.