Minh-Tam C.

Minh-Tam C. is an experienced IT professional currently serving as an Analyst TI support tier 2 at Expertech Network Installation Inc. since September 2023, specializing in level 2 support for operating systems, software, and hardware while ensuring customer satisfaction through effective ticket management. Prior experience includes roles as an Advisor for the orientation practice alignment project at Desjardins, focusing on team optimization and the adoption of agile practices, and an Analyst QA at Keywords Studios, where advanced JIRA and Confluence tools were utilized for team tracking and bug reporting. Minh-Tam also held positions as a Software Support Analyst at Teleperformance and a Customer Support Analyst at Allianz Partners, providing technical support and managing database tracking systems. Educational qualifications comprise a Vocational Studies Diploma in Information Technology from Carrefours Professionnal Training Center, an RNCP 2 in Project management IT - Web developer specialist from OpenClassrooms, and a Baccalaureat in Social and Economics from Albert Einstein High School.