Rebecca Nelson

Rebecca Nelson possesses extensive experience in customer service and management across various industries. Currently, Rebecca serves as Co-Owner at Twist The Trend since August 2022 and as a Senior Customer First Representative at Family Building Society, where responsibilities include managing complaints and supporting vulnerable customers. Previous roles include Contact Centre Supervisor at Willis Towers Watson and various positions at British Gas, where Rebecca managed smart meter installations and implemented communication strategies. Earlier experience includes customer service roles at Vodafone and Royal Mail, showcasing a strong background in enhancing customer experiences and supporting team performance. Rebecca holds a Foundation degree in Film and Television Productions from Leeds Metropolitan University and a BTEC in Media Productions.