Luz Santiago

Luz Santiago is an experienced Training Manager at Faneuil Inc. since April 2017, responsible for facilitating training and developing materials for new hires and existing employees. Previously, Santiago served as a Trainer at Xerox: Government Healthcare from May 2013 to April 2017, contributing to the design and delivery of blended learning solutions and supporting continuous improvement initiatives. Santiago’s career also includes a tenure at AT&T from 1994 to 2011 as a Bilingual Assistant Manager-Customer Service, where management of sales and customer service representatives was key, alongside handling escalated customer complaints and maintaining high productivity standards. Throughout the career, Santiago has demonstrated proficiency in various software tools and has received multiple Presidential Awards for outstanding performance. Education was received from Morse School of Business.