Alicia Martinez Burboa

Alicia Martinez Burboa possesses extensive experience in customer service and call center operations, currently serving as Coordinador Call Center at FANOSA since August 2016, where responsibilities include developing and implementing contact center processes, managing personnel training, and monitoring service quality. Prior to this role, Alicia worked at Caffenio as Coordinador del centro de atención telefónica y servicio al cliente, focusing on customer service enhancement, method development for client evaluations, and system automation. Earlier experience includes supervising at Starbucks, leading a call center team at Anexa Telecomunicaciones, and managing a McDonald's location with an emphasis on training and operational analysis. Alicia holds a degree from Universidad de Sonora.