Itil® Muhannad Alzahrani

Muhannad Alzahrani has a diverse work experience in the field of ITIL®. Muhannad began their career as an IT Technical Support Engineer at AAW Consulting Engineers & Partners, where they provided technical support to users and performed various IT tasks. Muhannad then joined Wipro Limited as an IT Project Engineer, where they monitored and responded to incidents and requests through the IT helpdesk ticketing system. After that, Muhannad worked at the Ministry of National Guard as a Regional Database Administrator, administering servers, switches, routers, and ensuring system integrity. Their next role was at Farabi Petrochemicals, where they served as an IT Supervisor and later as the IT Section Head. In these positions, they managed day-to-day IT operations, enhanced IT infrastructure, and ensured cybersecurity. Muhannad also worked as a Database Administrator, monitoring SQL databases and implementing data backup solutions. Overall, Muhannad has gained extensive experience in various IT roles and has a strong focus on IT operations and security.

Muhannad Alzahrani holds a Bachelor's Degree in Computer Engineering from Al Baha University. In addition to their formal education, they have obtained various certifications in the IT and leadership fields. In January 2019, Muhannad obtained the ITIL Foundation certification from Udemy. Muhannad further expanded their knowledge in IT by completing courses such as "Microsoft Windows Server 2016" from Udemy in December 2018 and "Microsoft Server Installation & Configuration" from Cybrary in November 2018. Muhannad also achieved the CCNA R&S certification from the Saudi Council of Engineers in December 2017.

In terms of leadership development, Muhannad obtained the "Executive Leadership" certification from GOOSTA in June 2020. Additionally, they enhanced their skills in change management and crisis leadership by completing a course from Elegent Learning Solutions in September 2020. Other certifications include "Negotiating, Problem Solving and Decision Making" from LEORON Institute in May 2021 and "Finance for Non-Finance" from Alkhobraa in July 2022. Most recently, in December 2022, Muhannad obtained the ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice.

Based on the provided information, there is no start or end year mentioned for Muhannad Alzahrani's education at Al Baha University, suggesting that the exact duration of their degree program is unknown.