Mark O'Grady

Mark O'Grady is an experienced analytics professional currently serving as a Senior Analytics Engineer at Farewill since October 2022, where leadership of the data team and AI initiatives aimed at enhancing customer service solutions are key responsibilities. Prior to this role, Mark was Business Analytics Manager at Toolstation, overseeing data and reporting processes. Earlier career roles include Senior BI Developer at Unite Students, where dashboard development and executive reporting were crucial, and Senior Consultant at Mudano, focusing on customer behavior analysis for pension portfolios. Mark also contributed as an Analytics Consultant at PA Consulting Group and as a Consultant at TechModal Ltd, emphasizing business intelligence and financial reporting standardization. Mark's educational background includes a degree from Swansea University and professional qualifications from The Chartered Institute of Management Accountants.