Ian Taylor

Ian Taylor has had a diverse range of work experience spanning multiple industries and roles. Starting in 2006, they worked as a Store Manager for BM Retail Ltd, where they managed a store with a turnover of £3.6m and 26 staff. Ian then moved to Matalan in 2007, serving as a Manager with responsibilities including sales management and duty management. In 2008, they became a Store Manager for Somerfield, overseeing a store with a turnover of £3.7m and 26 colleagues. Ian transitioned into the software industry in 2009, joining WorkPlace Systems as a WFM Implementation and Solutions Consultant. Ian handled the implementation of Workplace solutions and services for clients in various sectors, including retail, leisure, and hospitality. Their responsibilities included pre-sales support, post-operational support, configuration of client solutions, user training, and documentation preparation. Ian joined Quinyx in 2015 as a Technical Consultant, responsible for project management, operational support, and integration with HR and Payroll systems. In 2016, they joined CoreHR as a Delivery Consultant, working on SaaS WFM, HR, and Payroll solutions for leading organizations. Ian's role involved managing strategic and transactional HR and Payroll processes for clients such as Autotrader and Boohoo. In 2017, they joined ShopWorks as a Head of Partnerships, responsible for customer success management and account management. Ian later transitioned into the role of an Implementation Manager at ShopWorks, with duties including pre-sales meetings, discovery sessions, training sessions, and data analysis. In 2021, Ian also took on the role of Implementation Manager at the WorkTech Group, which includes ShopWorks and fastP.A.Y.E. Ian continued to focus on customer service and success management for existing and new clients. In the same year, they also worked as an Implementation Manager at SolvedBy.Ai. Overall, Ian Taylor has extensive experience in implementation management, customer success, operational support, and software consulting across various industries.

Ian Taylor completed a GNVQ Level 4 in Management through Distance Learning from 2007 to 2009. Prior to that, they attended Coventry Technical College from 1995 to 1997. Their earlier education was at Our Lady and St. Chads from 1986 to 1992, but no specific degree or field of study is provided for these years. In addition to their formal education, Ian Taylor has obtained several certifications, including User Story Masterclass - In depth Stories from Udemy in April 2020, GDPR Intermediate Certification from Udemy in March 2020, APM Introductory Certificate to Project Management from APM - Association Progrès du Management in January 2013, GNVQ Level 4 Management in October 2006, (CIM) Henley Certificate in Management in September 1999, (IOSH) Institute of Occupational Safety and Health in May 1997, and (NEBSM) National Examining Board for Supervisory Management from NEBSM in May 1996.