Vontez Heard

Vontez Heard is an experienced IT professional currently serving as an IT Analyst at Featurespace since September 2021. Prior to this role, Vontez worked at TransUnion from August 2017 to August 2021 as a Senior IT Support Technician, where responsibilities included providing Tier 3 desktop support for a global customer base, escalating advanced issues, conducting training sessions for new hires, and managing the Remedy ticketing system. Vontez's earlier experience includes serving as a Systems Specialist Associate at Georgia State University, where duties involved managing and configuring computers and providing technical support to library staff. Vontez holds a Bachelor's degree in Computer Science from Georgia State University, completed in 2017.