Alexandra Elena Costea

Alexandra Elena Costea is a skilled Technical Support Engineer at Feel IT Services, where responsibilities include diagnosing incidents, recording and classifying incoming issues, and facilitating the resolution process. Prior to this role, Alexandra worked as an L1 Application Support Engineer at Atera, focusing on troubleshooting and escalating issues related to remote management and monitoring systems. Experience at SCC involved providing HelpDesk support in both Spanish and French, addressing incidents through Service Now, while previous roles at Webhelp and Ipsos encompassed sales, services, and market research. Alexandra is currently pursuing a degree in Education from Universitatea „Alexandru Ioan Cuza” din Iași, specializing in teaching French as a second or foreign language.