Jen Sherwood

Jen Sherwood has a diverse work experience spanning over several years. Jen is currently working as the Chief of Staff at Felix&Fido, a veterinary technology company focused on improving the lives of pets and their owners. Prior to this, they held the position of Head of People at Fursure, a pet insurance company that aims to provide financial well-being for pet owners.

Jen's previous experience includes serving as the Vice President of Customer Experience at Healthy Paws Pet Insurance & Foundation for seven years. In this role, they led projects and innovation programs to enhance customer experience and maintain organizational branding. Jen also held the position of Director of Customer Care & Customer Experience, overseeing customer care and claims teams, quality assurance, and learning and development departments. As a Customer Care & Claims Manager, they played a key role in launching the organization and establishing processes for customer service and claims processing.

Before joining the pet insurance industry, Jen worked as an Office Operations Manager at JAMES RUSSELL, PLLC. Jen also served as a Practice Manager at Hollywood Hill Animal Hospital & Eastside Veterinary Dentistry and as a Hospital Manager at West Seattle Veterinary Hospital. Earlier in their career, they gained experience at Amazon as a Recruiter & Scheduling Coordinator.

Overall, Jen Sherwood has a strong background in the pet industry, particularly in customer experience, management, and organizational operations.

Jen Sherwood obtained their Bachelor's degree in Geographic Information Science and Cartography from Western Washington University, which they attended from 1990 to 1995.