Petra R.

Petra R. is the Founder and Owner of QPM Service Excellence, which focuses on enhancing customer satisfaction and fostering a service-oriented culture since February 2011. Petra develops impactful concepts and programs aimed at improving employer and customer satisfaction, promoting a powerful service mindset, and cultivating a unique customer-centric culture in a competitive digital environment. Additionally, Petra serves as Marketing & PR and Marketing & Communications Responsible for the Technology Fund, and as a Lecturer at ZHAW School of Management and Law and ABB Technikerschule, sharing knowledge on service culture, leadership, and customer service innovations. Petra also leads seminars through Female Business Seminars and has held senior marketing roles at Swisscanto Asset Management and Fidelity. Educational qualifications include a MAS in Service Marketing & Management from Lucerne University and a CAS in Change and Innovation Management from the University of St.Gallen.