Rafael Garcia

Rafael Garcia has a diverse work experience in various roles and industries. Rafael worked as a Senior Support Engineer at Fenergo, where they managed employee onboarding and offboarding processes, diagnosed network issues, and handled Azure and Active Directory administration. Before that, they served as an Information Technology Support Engineer at IT Force, providing support for virtual servers and network operations, and offering assistance for various IT systems. Prior to that, Rafael worked as a Support Engineer at IPL Plastics plc, where they remotely managed virtual servers and provided technical support for a range of devices. Rafael also gained experience as a Technical Support Analyst at Hewlett Packard Enterprise, providing customer service and implementing a new ticket routing system. Additionally, Rafael worked briefly as an Expert Advisor at Debenhams, focusing on sales and customer satisfaction. Earlier in their career, they were a Process Analyst at Stihl Ferramentas Motorizadas Ltda, where they focused on tool breakage prevention, cost indicator management, and set-up time reduction. Overall, Rafael has demonstrated strong technical skills and a customer-focused approach throughout their career.

Rafael Garcia completed a Certificate in Python Programming (Merit) from UCD Professional Academy in 2023. Before that, they pursued a Higher Diploma in Science in Financial Technology (FINTECH) at Dublin Business School from 2020 to 2022. In 2019, they obtained a Diploma in Big Data for Business at Dublin Business School. In 2013, Rafael Garcia studied Information Technology (IT) at CCT College Dublin for a year. Prior to that, from 2007 to 2009, they attended Unisinos and earned a degree in Planning, Programming and Production Control and Materials (PPCPM - OPT/LEAN). Rafael Garcia also holds a Mechanical Technician degree from SENAI/SC - Serviço Nacional de Aprendizagem Industrial, which they obtained from 2003 to 2006.

In terms of certifications, Rafael Garcia has completed various additional courses. In 2021, they obtained certifications in "Building an Ethereum Blockchain App: 7 Smart Contracts," "Agile Foundations," and "Design Thinking: Understanding the Process" from LinkedIn. In 2020, they received the "Microsoft Certified: Azure Fundamentals" certification from Microsoft. In 2018, Rafael Garcia was awarded the "CompTIA Network+" certification from CompTIA, and in 2016, they obtained the "CompTIA A+" certification, also from CompTIA.