Liisa Karhi

Liisa Karhi is an experienced professional in customer experience and service design, currently serving as Customer Experience Lead at Fennia since February 2019. Responsibilities include planning and leading customer experience development projects, integrating customer-centered methodologies, and analyzing insights for business growth. Previous roles include Service Designer as a freelancer and Sales Manager at Circle Media Group, where Liisa managed B2B sales and client partnerships. Liisa's educational background includes a Master's degree in Service Design from Laurea University of Applied Sciences and a Master of Science in Economics from LUT University, further complemented by diverse roles in customer service and project management across various companies.