Susan Apodaca

Susan Apodaca has extensive work experience at Fidelity National Home Warranty. From 2002 to 2011, they served as Vice President of Customer Care, overseeing the Customer Care and Training Departments. Susan was responsible for managing customer correspondence, responding to inquiries, and ensuring compliance with insurance regulations. From 2002 to 2011, they also developed the Inbound Sales Department, which handled calls from realtors, escrow officers, and homeowners interested in purchasing home warranties, increasing profits through selling enhanced products and upgraded coverage.

From 2014 to 2017, Susan held the position of Vice President of Authorization, responsible for managing authorization processes within the company.

Since 2017, Susan has been with Fidelity National Home Warranty as Senior Vice President. In their current role, they have served as the SME for internal service procedures and company processes. Susan has also managed the Sales Support/Customer Relations department, handling inquiries and ensuring proper contract interpretation for servicing the company's current and new products.

Susan Apodaca has a Bachelor's Degree in Liberal Arts and Sciences, General Studies and Humanities from San Francisco State University. The duration of their education and any additional degrees or fields of study are not mentioned.