Jessica Menchen

Jessica Menchen is an experienced professional in the banking and customer service industry, currently serving as a Contact Center Project Manager and AVP at Fidelity Bank since September 2018, with responsibilities including overseeing hiring, onboarding, training, and talent development in the Call Center and Interactive Banking Department. Prior to this role, Jessica held various positions at Credit Union of America from February 2012 to August 2018, including Call Center Manager, where responsibilities included managing a team of 13 employees, facilitating an online banking conversion, and implementing a call recording system. Jessica's educational background includes a General Studies degree and a minor in Women's Studies from Wichita State University, completed in 2015.