Holly Horlander

Holly Horlander is an experienced IT professional with a comprehensive background in problem management and IT service delivery. Currently serving as the Principal ITIL Process Analyst at Fifth Third Bank since December 2019, Holly oversees the Problem Management Process, ensuring alignment with business needs. Prior roles at Cintas include IT Service Delivery Analyst and various business analyst positions, where Holly implemented ITIL practices and significantly reduced downtime and support needs. Additional experience covers software engineering, application development, and programming in AS/400 environments with a strong emphasis on business process improvement. Holly holds a Bachelor's degree in Technical Management from DeVry University and an Associate's degree in Accounting and Programming from Lima Technical College.