James W. Wilson

James W. Wilson is an accomplished CEO at CallCenterPros since June 2007, leading the company towards becoming a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB). Wilson has extensive experience in AI and machine learning within the customer experience sector, contributing to diverse projects such as ThinkOwl and fileee. Serving as a Master Agent Partner for both ThinkOwl and fileee, Wilson has facilitated significant cost savings and advanced workflow automation solutions for clients. Wilson's background includes roles at ITyX Solutions, Paralyzed Veterans of America, InComm, AVOXI, Rapid Link USA, and Rapid Link CZ s.r.o, showcasing a strong track record in telecommunications, product development, and advocacy for veterans. Military service in the United States Army complements Wilson's professional journey, alongside a Bachelor of Science degree in Agricultural Economics from The University of Georgia.