Agnes Lin

Agnes Lin has extensive experience in the financial services industry, currently serving as a New Business Case Manager at Financial Horizons since August 2023. Prior to this role, Agnes was an Insurance Coordinator at AlphaPrime Financial Services Inc. from June 2022 to August 2023. Agnes's career at HSBC spanned over 13 years, encompassing various positions including Quality Analyst, BFCR Manager – Team Lead, Insurance Sales Support Manager, Assistant Sales Support Manager, Senior Sales Support Officer, and Senior Customer Care Officer. Agnes demonstrated expertise in quality assurance, KYC activities, business analysis, sales support, and customer care, consistently focusing on coaching team members, improving communication skills, and enhancing service quality while managing operations and stakeholder relationships.