Janne Hepola

Janne Hepola is a Customer Insight & Engagement Manager at Finavia since August 2019, with additional responsibilities in digital channel development, co-managing a devops team, providing vision and strategy, and prioritizing tasks based on organizational goals. Previously, Janne served as Customer Insight Manager at Finavia, focusing on customer research, dashboard design for KPI tracking, and process automation that led to significant cost savings. Prior experience includes a role as Project Researcher and University Teacher at Jyväskylä University School of Business and Economics from October 2015 to July 2019, where Janne conducted customer and market research. Janne holds a Doctor of Philosophy (Ph.D.) in Marketing and a Master’s Degree in Marketing, both from the University of Jyväskylä.