Wildon Guimaraes

Wildon Guimaraes has a diverse work experience in customer experience and management roles. Wildon has worked as the Head of Customer Experience at Finnet and as a Guest Professor in Customer Experience at Escola Korú. At Contabilizei, they served as a Customer Success Manager Sr., responsible for customer onboarding, implementing customer success and CRM systems, and developing lean processes. Wildon also has experience as the Head of Customer Experience at 123Milhas, overseeing various customer service teams and implementing outsourcing strategies. Prior to that, they worked at Alelo Brasil, where they were a Manager of Customer Service in both BPO operations and in-house operations, focusing on back-office processing of the VT product. Wildon also has experience as a Customer Experience Manager and People Management Manager at Lider Field, where they were responsible for training and development, performance management, and process improvement.

Wildon Guimaraes completed an MBA in Digital Business from USP - Universidade de São Paulo in 2023. Prior to that, they pursued an MBA in Administration and Business from Centro Universitário de Belo Horizonte from 2020 to 2023. In 2022, they also completed a program in User Experience from FGV - Fundação Getulio Vargas, specializing in Design and Digital Platforms. In 2014, Wildon earned a degree in Human Resources Management from Estácio, and in 2019, they obtained a certification in Power BI from FGV - Fundação Getulio Vargas. Additionally, Wildon has received various certifications including AI for Leaders from StartSe University, Executive Program from StartSe, LGPD from Senai São Paulo, Lean from Escola EDTI, and Agilista from Unialelo.