Oz Balas

Oz Balas has a diverse work experience spanning multiple roles and companies. They started their career in 2009 as a Technical Support Team Lead at Sysnet Group, where they led a team of 12 support professionals and provided technical support to internal employees and external clients. After two years, they transitioned to the role of QA Engineer, where they performed manual testing, managed testing plans, and wrote SQL queries.

In 2017, Oz moved on to work as a Technical Support Engineer at another company, where they supported Fortune 500 customers and managed queues on Salesforce, Zendesk, and Jira. They also gained experience in troubleshooting SQL/NoSQL, Athena, and Logz. After a year, they took on the additional responsibility of Technical Support QA.

Continuing their career progression, Oz joined Contentsquare in 2019 as a Technical Support Engineer, where they continued to support Fortune 500 customers and successfully saved a significant deal. They also managed queues on various platforms and troubleshooted with SQL/NoSQL, Athena, and Logz. They later transitioned to the role of Tier 3 Frontend Developer, where they wrote custom code, investigated difficult bugs, and communicated with coworkers to prioritize cases.

Oz's most recent role is as a Tier 3 Support Engineer at Fireblocks, starting in 2022.

Oz Balas completed a Bachelor's degree in Business Administration with a focus on Management Information Systems from Ono Academic College. This program took place between 2012 and 2015. Prior to that, Oz was enrolled at Sela Group from 2008 to 2010, where they pursued a degree in System Administration. The specific field of study at Sela Group is not mentioned.