Rave Sela

Customer Success Manager at Fireblocks

Rave Sela has a diverse work experience that spans over several years. From 2014 to 2017, Rave worked as a Restaurant Manager at Santa Katarina. In this role, they were responsible for managing the restaurant and ensuring its smooth operations.

In 2017, Rave joined Intercontinental Exchange and took on the role of Client Support, Pricing & Analytics. They supported clients in major companies, analyzed trading positions in fixed income markets, and troubleshooted technical issues. Additionally, Rave effectively communicated clients' needs to various departments within the organization.

Within Intercontinental Exchange, Rave also held the position of Indices Support Specialist from March 2018 to July 2019. They facilitated the transition of the fixed income indices business from Merrill Lynch to ICE by creating new workflows, both internal and client-facing, for improved efficiency and client experience. Rave identified sales opportunities and collaborated with sales specialists on clients' licensing and onboarding.

From July 2019 to March 2022, Rave served as Manager, Indices & Data, where they led a team of 11 employees responsible for product management, client support, and data delivery. Their responsibilities included setting goals, implementing new workflows, analyzing and monitoring team performance, and leading automation projects for client support workflows. Rave also managed the development of several products, collaborating with multiple databases and development teams.

Currently, Rave works at Fireblocks as a Customer Success Manager, starting in March 2022. No specific end date has been provided, indicating that they are still working in this role.

Rave Sela obtained a Bachelor's degree in Economics and Communication from Tel Aviv University between 2011 and 2014. Following this, they pursued a Master's degree in Economics at Tel Aviv University from 2015 to 2017.

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