Erica Thorpe

Erica Thorpe is a Member Operations Associate at Firefly Health. Erica has previous experience working as an administrative assistant at Centers for Medicare & Medicaid Services, Coppin State University, and the Department of Parks and Recreation. Erica is efficient in collecting patient data and updating healthcare systems to meet the specific needs of nursing teams. Erica also has experience in administering the intake process, transferring, and discharging patients. Erica is a reliable point of contact for receiving incoming correspondence and mail, and they are skilled in managing office workflow during the inpatient to outpatient discharge.

Erica Thorpe has a Master of Health Administration from the University of Maryland and a Bachelor of Science in Health Science from Coppin State University. Erica also has certification in postnatal care, maternal survival, and postpartum family planning from the Global Health Learning Center. In addition, they have certification in achieving health equity in healthcare and value-based care from Coursera. Finally, they have certification in patient safety from the Coursera Patient Safety and Quality Improvement program.

Erica Thorpe works with Amy Mechaelsen - Member Operations Associate, Jordon Pogrant - Health Guide, and Mariana Daniel - Member Operations Associate. Erica Thorpe reports to Kimberly Bartlett, Head of Member Experience Operations.