David Pelissier

David Pelissier has over 10 years of experience in customer service and IT roles. From 2019 to present, they have served as Senior Customer Success Manager (UK State) at Firefly Learning, where they assist the Head of Customer Success with commercial planning, reporting and forecasting, oversees and improves day to day CSM processes, funnels client insights to the Product Team, builds engagement with clients, identifies and nurtures relationships with key stakeholders, develops an understanding of each client's needs, helps them achieve success through the product, and seeks opportunities to grow the lifetime value of each client.

From 2014 to 2019, they worked at Turning Technologies as International Client Success Team Leader and IT Specialist International Team. As International Client Success Team Leader, they were responsible for the PRE-Sales scope of work to collect and process necessary set up steps of the technology for the campus, as well as all POST-Sales work related to individual faculty needs. As IT Specialist International Team, they provided internal technical support of all regional offices and external technical support for all Latin America / EMEA / APAC resellers / end users of Audience Response Technology and Interactive Whiteboards, as well as built and delivered training content.

From 2012 to 2014, they worked at Caterpillar Inc. as IT Analyst, providing technical IT support for the Fortune 500 company.

From 2007 to 2012, they worked at Concentrix in various roles, including Team Leader, Customer Experience Specialist, Recruitment Specialist, and French Customer Service and Technical support Representative.

From 2005 to 2007, they worked at British Council Northern Ireland as French Language Assistant, providing English Language classes to schools within the Belfast area, devising and presenting of interesting and innovative lesson plans, and exam preparation and report compiling.

From 2000 to 2005, they worked at Camping "Le Grand Lac" as Bar/Restaurant and Event Manager, responsible for the day-to-day running of Bar/Restaurant on site, ordering of produce and supplies, and organisation and hosting of events.

David Pelissier has a diverse educational background. David obtained their Baccalaureat from Lycée Notre-Dame of Gueret in 1996 and a Licence LLCE in English from the University of Limoges in 2005. David also holds several certifications, including Customer Success Advanced from Sales Impact Academy in 2021, Customer Success Fundamentals from Sales Impact Academy in 2021, and 2019 Kevin Mitnick Security Awareness Training from KnowBe4 in 2019.