Karen Fitzgerald

Karen Fitzgerald is an experienced banking professional with a comprehensive background in operations and project management. Currently serving as SVP - Director of Operations-Mortgage at First Bank since April 2017, Karen previously held various leadership roles at Bank of America where responsibilities included acting as a PMO-CFPB Implementation Vice President, ensuring compliance with regulatory requirements, and managing project execution. Additional experience includes serving as VP of Fulfillment Unit Lead at Wells Fargo Home Mortgage and working as a loan officer and processor at G. A. Sullivan and Paramount Mortgage Company, respectively. Karen's expertise encompasses stakeholder engagement, project management, and enhancing operational processes to improve customer experience.