Colleen McCord

Colleen McCord is an accomplished Senior Manager in eCommerce Operations at First Book, overseeing the eCommerce Operations team since August 2014. McCord manages logistics with vendors, warehouses, and shipping companies, while ensuring efficient bulk order processing with a focus on exceptional service for critical partners. Previous roles at First Book included eCommerce Operations Manager and Coordinator positions, where responsibilities encompassed workflow management and standard operating procedure documentation. Prior experience includes serving as Warehouse and Customer Service Manager at BookHolders, where McCord validated ISBN data, packaged books, and addressed customer inquiries. McCord holds a Bachelor of Arts in Government and Politics from the University of Maryland and studied at Charles University in 2013.