Nikki McCrory

Nikki McCrory has extensive experience in the banking and financial services sector, currently serving as Business Continuity & First Line Risk Manager at first direct since September 2021. Prior to this role, Nikki held various positions at first direct, including Security, Payments & Fraud Propositions Manager, and Risk & Regulatory Manager. Notable earlier roles include HR Manager at HSBC and a series of positions at first direct from June 2009 to September 2020, ranging from Product Owner for Payments journey to Call Centre Department Manager, as well as Trainer and Technical Supervisor. Nikki's diverse background includes managing teams, implementing digital projects, and developing training programs for staff.