Alla Gorshchuk

Alla Gorshchuk is an accomplished logistic manager at Q Analysts with experience in customer service leadership and training roles at Booking.com from 2014 to 2020. As a Customer Service Partner Team Lead, Alla was integral to a 300-member team, effectively managing 19 multilingual direct reports and achieving above-average KPIs through regular appraisals and performance reviews. Previously, as a Customer Service Trainer, Alla facilitated training for new hires and existing staff across the North America region, enhancing their skills in both guest and partner services. Additionally, Alla held several roles at Booking.com, including Partner Support Coordinator and Customer Service Representative, prior to starting as a Retail Store Manager at Scarbniza, where sales increased by 45%. Alla holds a Master's Degree in Economics from Umans'kij Deržavnij Agrarnij Universitet, obtained in 2010.