Darrin Scholes

Darrin Scholes currently serves as the Sr. Manager of Workforce Management at First Tech Federal Credit Union, where achievements include being a Top 5 Finalist for the SWPP 2022 Workforce Management Professional of the Year, significantly improving service levels from 40% to 75% shortly after onboarding, and enhancing forecasting processes and workforce management systems. Prior to this role, Darrin worked as a Senior Workforce Management Analyst at Adventist Health, implementing workforce management technology across multiple contact centers and advising on staffing models. Darrin also has experience as a Workforce Management Supervisor at State Compensation Insurance Fund, where oversight of a team focused on contact center operations and executive-level staffing recommendations was key. Earlier career experience includes serving as a Workforce Management Analyst at Verizon Wireless, managing staffing levels for over 1,000 employees and identifying operational challenges through real-time monitoring.