Hailey Flaherty

Hailey Flaherty is an experienced professional currently serving as a Resolution Support Executive at Shell Energy since May 2014, where initiatives have been led to optimize billing processes and resolve complex discrepancies, enhancing efficiency, accuracy, and customer satisfaction. Prior to this role, Hailey worked as a Resolution Executive at First Utility and as a Customer Service Manager at Tesco from September 2009 to July 2013, where a high-performance team was strategically managed to elevate customer experiences through innovative roster and training strategies. Hailey holds a degree from WCG, completed in July 2008.