At FirstCare Health Plans, we believe that all Texans and our communities should be healthy. Our mission is to provide our customers access to high quality, affordable health care through strong partnerships in the communities we serve.

FirstCare was founded in Amarillo in 1985, and we’re still Texas based. We put down roots and we’ve watched them grow. In fact, we’re owned by Texas-based Scott and White Health Plan—part of Baylor Scott & White Health—and are connected to nearly 140,000 members in our communities. Today, our service area includes 143 counties, with local offices in Abilene, Amarillo and Lubbock.

FirstCare’s founders were dedicated to fighting the rising costs of health care. Today, we still offer dependable, no-nonsense plans that are easy to understand. And we work hard to provide flexible plans that fit your budget as well as your health care needs.

Everyone at FirstCare is proud to be part of our communities. We’re right here when you need us. We even answer our own phones. We’re just people helping people, and doing the right thing. Like we do here in Texas.

Awards and Recognition:

•	In early 2015, the National Committee for Quality Assurance (NCQA) awarded FirstCare with a three-year accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

•	In 2014, FirstCare was recognized by the Texas Diabetes Council and the Texas State Department of Health Services for performing above the Texas average for Healthcare Effectiveness Data and Information Set (HEDIS) performance measures related to diabetes care. 

FirstCare Subsidiaries:
Southwest Life & Health Insurance Company 

FirstCare is a registered service mark of SHA, L.L.C.

Health Care

Health Insurance

FirstCare Health Plans

Darnell Dent

Gustavo Clawson

Bill Hammond

Toni Crouch

Roxanne Wingert

Ranganath Y.

Melissa Villa

Kurt Beach

Al Williams

Gerald Woolam

Nan Moss

Dave Dillon

Veronica Milstead

Sadgun P

Jackie Cogburn

Angelique Perez

Ocean Mierzwa

Audrey Soto Bsn Rn

Adrienne C.

Dana Nicklaus

Felipe Bernales

Deanna Simon

Honey McPherson

The Data and Analytics team at FirstCare Health Plans focuses on leveraging data-driven insights to enhance decision-making and improve healthcare outcomes for members. They analyze healthcare data to identify trends, optimize operational efficiency, and support strategic initiatives, while also ensuring accurate management of electronic data interchange (EDI) and robust database operations. By utilizing advanced analytics tools like BI Tableau, this team plays a pivotal role in shaping effective healthcare solutions tailored to the needs of the communities they serve.

Data and Analytics

Health Services Support

Data and Analytics

About

Team members

Other teams at FirstCare Health Plans

Health Services Support