At FirstCare Health Plans, we believe that all Texans and our communities should be healthy. Our mission is to provide our customers access to high quality, affordable health care through strong partnerships in the communities we serve.

FirstCare was founded in Amarillo in 1985, and we’re still Texas based. We put down roots and we’ve watched them grow. In fact, we’re owned by Texas-based Scott and White Health Plan—part of Baylor Scott & White Health—and are connected to nearly 140,000 members in our communities. Today, our service area includes 143 counties, with local offices in Abilene, Amarillo and Lubbock.

FirstCare’s founders were dedicated to fighting the rising costs of health care. Today, we still offer dependable, no-nonsense plans that are easy to understand. And we work hard to provide flexible plans that fit your budget as well as your health care needs.

Everyone at FirstCare is proud to be part of our communities. We’re right here when you need us. We even answer our own phones. We’re just people helping people, and doing the right thing. Like we do here in Texas.

Awards and Recognition:

•	In early 2015, the National Committee for Quality Assurance (NCQA) awarded FirstCare with a three-year accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

•	In 2014, FirstCare was recognized by the Texas Diabetes Council and the Texas State Department of Health Services for performing above the Texas average for Healthcare Effectiveness Data and Information Set (HEDIS) performance measures related to diabetes care. 

FirstCare Subsidiaries:
Southwest Life & Health Insurance Company 

FirstCare is a registered service mark of SHA, L.L.C.

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FirstCare Health Plans

Darnell Dent

Gustavo Clawson

Bill Hammond

Toni Crouch

Roxanne Wingert

Ranganath Y.

Melissa Villa

Kurt Beach

Al Williams

Gerald Woolam

Nan Moss

Dave Dillon

Veronica Milstead

Sadgun P

Jackie Cogburn

Angelique Perez

Ocean Mierzwa

Audrey Soto Bsn Rn

Adrienne C.

Dana Nicklaus

Felipe Bernales

Deanna Simon

Honey McPherson

The Health Services Support team at FirstCare Health Plans plays a crucial role in ensuring members receive the highest quality care by managing claims, reimbursement processes, and healthcare education. Comprised of diverse roles such as case managers and utilization managers, the team collaborates to streamline access to services, enhance member understanding of health plans, and promote effective use of resources, all while focusing on community health outcomes. Their commitment to support ensures that members navigate their healthcare journeys with ease and confidence.

Health Services Support

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