Shantanu Patwari

Manager - CX at Firstsource

Shantanu Patwari is an experienced professional specializing in presales and client engagement, currently serving as a Presales Analyst at yellow.ai since March 2021. Previous roles include Presales Engineer and Consultant for Nihilent, where client requirements were actively analyzed, alongside providing solution demonstrations. Shantanu also interned at Reliance Retail, conducting market research, and served as a Junior Customer Service Executive at Tata Communications, focusing on client service and troubleshooting. Academically, Shantanu holds a PGDM in Marketing and Business Management from Balaji Institute of Modern Management and Sri Balaji University, along with a Bachelor of Engineering in Electronics and Telecommunication from Savitribai Phule Pune University.

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