Suaad Shaikh

Suaad Shaikh is a seasoned professional currently serving as a Process Leader at Firstsource since November 2016, with prior roles including Team Lead Operations and Senior CSA. Suaad's career at Firstsource began in April 2014, focusing on telecommunications for the SKY brand, where responsibilities included addressing customer concerns and enhancing brand value. Earlier experience at Intelenet Global Services involved supporting fraud victims and upselling monitoring services for TransUnion. Academic qualifications include a Bachelor of Science in Information Technology from the University of Mumbai, and participation in various online courses through edX and Coursera since 2012. Early education was completed at Duruelo Convent High School in India.