Customer Support Team

The Customer Support Team at FirstWatch is dedicated to ensuring a positive experience for clients using the company's monitoring and billing software solutions. This team, comprised of Clinical Solutions Specialists, Customer Care Consultants, and an Engagement Strategist, provides expert guidance, troubleshooting, and training to clients, while also collecting feedback to enhance service delivery and product performance. Their goal is to foster strong client relationships and ensure the software meets the evolving needs of healthcare providers.