Gregory Reed

Gregory Reed's work experience can be summarized as follows:

1. FIT Technologies (2023-present): Field Support Technician.

2. D4C DENTAL BRANDS, INC. (2022-2023): Field Support Technician.

3. Georgia Department of Administrative Services (2021-2022): Desktop Support Analyst.

4. All Covered (2018-2022): RSC Desktop Engineer. Responsible for providing remote support for MAC OS and Windows computers, printers, mobile devices, and basic server administration.

5. ThyssenKrupp Materials NA (2014-2018): Service Desk Team Lead. Managed and collaborated with third-party suppliers to ensure service levels were met or exceeded.

6. Lend Lease (2013-2014): Tech Support Specialist II. Acted as a single point of contact for IT issues and queries and maintained an Asset Database.

7. ADP (2003-2013): Senior Technical Support Analyst III in the financial sector. Implemented effective helpdesk operations and managed customer and technical support strategies.

8. QC Data (2001-2003): Supervisor. Developed and managed a team of AutoCAD drafters responsible for equipment record maintenance.

Note: Some start and end dates are not provided.

Gregory Reed received a Bachelor's degree in Technical Management from DeVry University, where they attended from 2003 to 2006. In addition to their degree, they have obtained several certifications, including "Learning Office 365" and "OneDrive for Business Essential Training" from LinkedIn in July 2019, and "Cisco Certifications: First Steps," also from LinkedIn, in June 2019.