Alessio Mauro

Alessio Mauro is an accomplished professional with extensive experience in customer service and operational leadership, currently serving as the Director of Customer Service Operations at Five9 since July 2011. In this role, Alessio has successfully designed and deployed numerous initiatives, including new product introduction programs, advanced case deflection, and internal training programs. Prior positions at Five9 include Manager of Customer Success Operations, where Alessio founded the team and optimized customer service processes. Previous experience includes technical roles at Virtuous Systems, Virgin Mobile, and BlackFoot Inc., along with entrepreneurial ventures such as founding Clearwater Aquarium Services. Alessio's skill set encompasses operational process design, team leadership, and customer feedback program implementation. Education includes studies at Diablo Valley College.