Abdelrahman Elghazaly Dessouki

AbdElRahman ElGhazaly Dessouki has significant experience in IT service and support roles, currently serving as EIT Service Desk Team Lead at Upland Software since July 2018, where responsibilities include escalation management and ownership of the ITSM ticketing system. Concurrently, AbdElRahman holds the position of Information Technology Services Manager at FlairsTech, overseeing incident management and acting as a point of escalation for critical issues. Previous roles include Technical Support Professional for Microsoft Systems at IBM, Global Front-line Support Engineer at Vodafone Global Enterprise, and Technical Support Analyst at Upland Software. AbdElRahman's academic background includes a Bachelor's degree in Electrical, Electronic and Communications Engineering Technology from Ain Shams University.