Luiza Leitão Carvalho

Luiza Leitão Carvalho has a diverse work experience spanning multiple industries. Luiza worked as the Director of Operations at Flash Benefícios from March 2022, overseeing customer success, experience, and operations teams. Prior to that, they held a role as the Head of Customer Success, Experience, and Operations at Flash Benefícios from May 2019 to March 2022.

Luiza also participated in Itaú Unibanco's Fast Track program from November 2018 to May 2019, which focused on digital and behavioral transformation.

During their time at 99, Luiza had various roles including B2B Coordinator, B2B Sales Coordinator, Inside Sales B2B, and Outbound Sales B2B. Luiza was the first outbound sales representative and played a key role in designing and implementing the outbound sales process.

Luiza also gained experience as a Sales Marketing Trainee at Grupo Jovem Pan, a Sales Management Trainee at Lojas Riachuelo S/A, and a Recruiter Administrator at Cydcor. Luiza also had a Sales and HR Internship at RB.

Luiza Leitão Carvalho completed their Bachelor's degree in Social Communication, Radio and Television Broadcasting from FAAP - Fundação Armando Alvares Penteado in the years 2007 to 2011. Luiza also obtained a Bachelor of Business Administration (B.B.A.) from Pontifícia Universidade Católica de São Paulo from 2009 to 2014. Additionally, they completed an Extension program in General Business Studies with a Concentration in Marketing from UCLA in 2012 to 2013. Luiza further pursued an Extension program in Business Administration and Management from Insper Instituto de Ensino e Pesquisa in 2017, and later an Executive Education program from the same institution in 2018. In 2008, Luiza also completed a Master English for Media & Art program from EF Executive Language Institute. In terms of certifications, they obtained a Digital First Mindset certification from Hyper Island in 2019 and a Personal & Professional Coach certification from SBCoaching in the same year.