Dean Haughton

Dean Haughton is a seasoned professional with extensive experience in quality assurance and customer experience management. Currently serving as the Senior Global Quality Assurance Lead at Flexcar, Dean focuses on enhancing customer experience while maintaining a positive employee experience. Previously, Dean held the position of Senior Manager of Quality and Training at HGS, where the emphasis was on developing young leaders and improving overall quality performance. Dean's career at itelbpo Smart Solutions included roles as Director of Customer Experience, Quality Assurance Manager, Quality Assurance Supervisor, and Quality Assurance Specialist, consistently driving incremental improvements through strategic partnerships. Dean is committed to professional development, currently pursuing a Six Sigma Green Belt Certification from the Six Sigma Management Institute.