Jason Johns

Jason Johns is an experienced Critical Response Engineer II and Incident Response Analyst II, currently working at Flexential since May 2013. Johns administers a VMware environment, supports incident management through ServiceNow, and serves as the primary escalation point for Service Desk requests, demonstrating a strong commitment to urgency and customer service. Proficient in backup management with CommVault, configuration and troubleshooting of FortiGate firewalls, and disaster recovery planning with Zerto Virtual Replication, Johns also manages Windows and Linux servers, as well as network configurations. Previously at Peak 10, Johns excelled in customer interaction and collaboration, prioritizing First Call Resolution and adhering to core values while fostering relationships with clients.