Erlina Fitriawati

Erlina Fitriawati has extensive experience in customer support and operational roles within various technology and service-oriented companies. Currently, as an Operational Support team member at Flip.id since July 2020, Erlina manages user complaints and provides solutions via multiple communication channels. Previously, at Gojek, Erlina worked in KYC Merchant Onboarding, collaborating with teams to onboard merchants for Gofood festival and managing documentation processes. Erlina also served as a customer service representative for the Tokopedia project at Transcosmos Indonesia, handling customer queries through email and following up with users. Additionally, Erlina gained foundational customer service skills at PT World Innovative Telecommunication, focusing on cellphone repair inquiries. Erlina holds a Bachelor's degree in Japanese Language Education from Universitas Muhammadiyah Prof. Dr. Hamka Jakarta, completed in 2016.