Hendro Lim

Hendro Lim is a seasoned professional with extensive experience in operations management and customer experience across various industries. Currently serving as a Lecturer at Universitas Bunda Mulia, Hendro also holds the position of Vice President Operations at Flip, where notable achievements include a 30% cost optimization and a 20% increase in customer satisfaction. Previous roles include Head of Business Management at Sinar Mas and Head of Customer Experience at tiket.com, where efforts led to significant improvements in operational efficiency and customer satisfaction scores. Hendro's experience at Gojek involved designing retention strategies and enhancing automation in the contact center, while earlier roles at Tokopedia, Accenture, and Procter & Gamble further honed expertise in strategic operations and financial management. Hendro holds a Master’s Degree in Business Analytics and Big Data from MIP Politecnico di Milano and a Bachelor's Degree in Accounting and Business/Management from the University of Indonesia.