Beatrice Anghel

Beatrice Anghel is an experienced Customer Experience Manager at Flip, where responsibilities include collecting feedback to enhance customer support and improve business procedures. Prior roles at Flip include Customer Support Team Lead, overseeing operations, monitoring team performance, creating reports, and conducting monthly one-on-ones. Beatrice has also served as a Customer Support Specialist, effectively addressing consumer inquiries. In addition, Beatrice held the position of Customer Support Team Lead at Rejoy.hu, coordinating teams in Hungary and facilitating training for new agents. Earlier experience includes customer support roles at Tort de Bezea and PRO TV as a Data Analyst. Beatrice earned a Master's degree in Human Rights and a Bachelor's degree in International Relations and European Studies from the University of Bucharest.